Order Confirmation: How to Know Your Order Has Been Successfully PlacedUpdated 16 days ago
Placing an order with My Little Necklace should always feel simple and reassuring. Here’s everything you need to know about receiving your confirmation email and what to do if it doesn’t appear in your inbox.
Instant Order Confirmation
As soon as your payment goes through, we’ll send you an order confirmation email straight away.
This email is your proof that your order has been placed safely and successfully.
If Your Confirmation Email Hasn’t Arrived
Don’t worry — there are a few common reasons why confirmation emails may not show up immediately. Here’s how to troubleshoot the issue:
1. Check Your Spam or Junk Folder
Occasionally, email providers mistakenly flag automated emails. Have a quick look in your spam, junk, or promotions folders.
2. Your Email Provider May Have Blocked It
Some Internet Service Providers (like old @aol.com or @yahoo.com addresses) can filter out automated messages.
If you use one of these, add us to your safe senders list to ensure future emails arrive normally.
3. A Small Typo at Checkout
It happens to the best of us. If the email address entered at checkout had a typo, the confirmation email won’t reach your inbox.
4. Apple Pay Orders
When paying with Apple Pay, your confirmation email is sent to the email linked to your Apple ID — often an iCloud address.
If you used Apple Pay, be sure to check that inbox too.
What to Do Next
1. Check Your Spam/Junk Folder
This resolves most cases within seconds.
2. Still No Luck? We’re Here to Help
If you still can’t find your confirmation email, simply contact our Customer Care team at [email protected]
We’ll quickly verify your order and resend the confirmation if needed.
Delivery Notification
Once your jewellery has been crafted and your parcel is on its way, you’ll receive a separate dispatch email with your delivery details and a tracking link.
This allows you to follow your order all the way to your doorstep.
Thank you for shopping with My Little Necklace. We’re delighted to create a beautiful, personalised piece just for you!