My Item Arrived Damaged or Defective — What Should I Do?Updated 16 days ago
Oh no — we’re really sorry to hear that your jewellery hasn’t arrived in perfect condition.
If your item is damaged or defective in any way, please get in touch with us straightaway so we can put things right.
How We Process Replacements or Refunds
To help us resolve the issue as quickly as possible, please provide the following:
1. Your Order Number
This allows us to locate your purchase details immediately.
2. A Description of the Problem
Please explain what’s damaged or faulty so we can properly assess the issue.
3. A Clear Photo of the Item
A picture of the defect helps our quality team review what went wrong and speeds up the process.
How to Contact Us
Once you’ve gathered the information above, please email our Customer Care team at:
We’ll review your case and guide you through the next steps — whether that’s a replacement, a remake, or a refund, depending on the situation.
We’re Here to Make It Right
Thank you for your patience and understanding. We’re committed to ensuring you receive a beautiful, flawless piece of jewellery from My Little Necklace, and we’ll do everything we can to resolve the issue quickly and smoothly.