Oh no — we’re really sorry to hear that your jewellery hasn’t arrived in perfect condition.If your item is damaged or defective in any way, please get in touch with us straightaway so we can put things right. To help us resolve the issue as quickly a

Oh no &#x2014; we&#x2019;re really sorry to hear that your jewellery hasn&#x2019;t arrived in perfect condition. If your item is damaged or defective in any way, please get in touch with us straightaway so we can put things right.<hr data-start="447" data-end="450"><h2 data-start="452" data-end="497" id="how-we-process-replacements-or-refunds">How We Process Replacements or Refunds</h2>To help us resolve the issue as quickly as possible, please provide the following:<h3 data-start="583" data-end="613" id="1-your-order-number">1. Your Order Number</h3>This allows us to locate your purchase details immediately.<h3 data-start="675" data-end="716" id="2-a-description-of-the-problem">2. A Description of the Problem</h3>Please explain what&#x2019;s damaged or faulty so we can properly assess the issue.<h3 data-start="795" data-end="833" id="3-a-clear-photo-of-the-item">3. A Clear Photo of the Item</h3>A picture of the defect helps our quality team review what went wrong and speeds up the process.<hr data-start="932" data-end="935"><h2 data-start="937" data-end="961" id="how-to-contact-us">How to Contact Us</h2>Once you&#x2019;ve gathered the information above, please email our Customer Care team at:&#x1F4E9; <a data-start="1053" data-end="1083" rel="noopener">support@mylittlenecklace.co.uk</a>We&#x2019;ll review your case and guide you through the next steps &#x2014; whether that&#x2019;s a replacement, a remake, or a refund, depending on the situation.<hr data-start="1231" data-end="1234"><h2 data-start="1236" data-end="1270" id="were-here-to-make-it-right">We&#x2019;re Here to Make It Right</h2>Thank you for your patience and understanding. We&#x2019;re committed to ensuring you receive a beautiful, flawless piece of jewellery from My Little Necklace, and we&#x2019;ll do everything we can to resolve the issue quickly and smoothly.

My Item Arrived Damaged or Defective — What Should I Do?

Our returns policy is designed to be simple, transparent, and worry-free — so you can shop with confidence. You have 30 days from the day you receive your order to request a return for a refund or an exchange. If more than 30 days have passed since d

Our returns policy is designed to be simple, transparent, and worry-free &#x2014; so you can shop with confidence.<hr data-start="697" data-end="700"><h2 data-start="702" data-end="729" id="30-day-return-window">30-Day Return Window</h2>You have 30 days from the day you receive your order to request a return for a refund or an exchange.If more than 30 days have passed since delivery, we&#x2019;re unfortunately unable to offer a refund.<hr data-start="934" data-end="937"><h2 data-start="939" data-end="970" id="eligibility-for-a-refund">Eligibility for a Refund</h2>To be eligible for a refund, your item must be:<ul data-start="1021" data-end="1149"><li data-start="1021" data-end="1046">Unused and unworn</li><li data-start="1047" data-end="1071">Non-personalised</li><li data-start="1072" data-end="1117">In the same condition you received it</li><li data-start="1118" data-end="1149">In its original packaging</li></ul><hr data-start="1151" data-end="1154"><h2 data-start="1156" data-end="1196" id="what-about-personalised-jewellery">What About Personalised Jewellery?</h2>Because My Little Necklace specialises in fully personalised, made-to-order pieces, it&#x2019;s important to understand how UK law applies.<h3 data-start="1332" data-end="1395" id="uk-consumer-law-consumer-contracts-regulations-2013">UK Consumer Law (Consumer Contracts Regulations 2013)</h3>Under UK law, personalised or custom-made items are not eligible for a return or refund unless they are faulty or not as described.This includes items engraved, cut to order, designed with names, initials, symbols, birthstones, and bespoke requests.<h3 data-start="1657" data-end="1707" id="however-we-want-you-to-love-your-piece">However&#x2026; we want you to love your piece.</h3>In certain situations, we may be able to offer:<ul data-start="1756" data-end="1800"><li data-start="1756" data-end="1779">an exchange, or</li><li data-start="1780" data-end="1800">a store credit</li></ul>Please contact us and our team will advise based on your specific order.<hr data-start="1876" data-end="1879"><h2 data-start="1881" data-end="1934" id="promotional-orders-eg-buy-1-get-x-free">Promotional Orders (e.g., &#x201C;Buy 1, Get X Free&#x201D;)</h2>For promotional bundles, any refunds or store credits (if applicable due to a defect) are prorated based on the original, pre-promotion price.Example: If a &#xA3;39.99 bundle includes three items originally priced at &#xA3;34.99, &#xA3;39.99 and &#xA3;39.99, your maximum store-credit value per item would be: &#xA3;39.99 &#xF7; 3 &#x2248; &#xA3;13.33 each<hr data-start="2270" data-end="2273"><h2 data-start="2275" data-end="2316" id="-what-is-not-considered-a-defect">&#x2757; What Is Not Considered a Defect</h2>The following situations are not treated as product faults:<ul data-start="2383" data-end="2878"><li data-start="2383" data-end="2578">Dissatisfaction with translations (Arabic, Hebrew, Korean, Japanese, etc.). We offer translation for free, but strongly recommend customers enter text themselves if accuracy is essential.</li><li data-start="2579" data-end="2651">Disliking the font style after choosing from the available previews.</li><li data-start="2652" data-end="2810">The item matches your instructions, but you&#x2019;re not happy with the visual result (e.g., you requested &#x201C;ALEXANDRA&#x201D; in all caps rather than &#x201C;Alexandra&#x201D;).</li><li data-start="2811" data-end="2878">Normal wear and tear or damage caused after receiving the item.</li></ul><hr data-start="2880" data-end="2883"><h2 data-start="2885" data-end="2921" id="items-that-cannot-be-refunded">Items That Cannot Be Refunded</h2>We cannot issue a full refund for:<ul data-start="2959" data-end="3111"><li data-start="2959" data-end="2995">Items returned after 30 days</li><li data-start="2996" data-end="3064">Items that are damaged or missing parts not due to our error</li><li data-start="3065" data-end="3111">Personalised items that are not faulty</li></ul><hr data-start="3113" data-end="3116"><h2 data-start="3118" data-end="3138" id="refund-process">Refund Process</h2>Once your return is received and inspected, we&#x2019;ll email you to confirm its arrival.If your refund is approved:<ul data-start="3254" data-end="3397"><li data-start="3254" data-end="3314">It will be processed to your original payment method</li><li data-start="3315" data-end="3397">Refunds typically appear within 5&#x2013;10 business days, depending on your bank</li></ul>If you haven&#x2019;t received your refund after this time:<ol data-start="3452" data-end="3609"><li data-start="3452" data-end="3486">Check your bank account again</li><li data-start="3487" data-end="3545">Contact your bank &#x2014; some take longer to release funds</li><li data-start="3546" data-end="3609">If still unresolved, contact us and we&#x2019;ll help investigate</li></ol><hr data-start="3611" data-end="3614"><h2 data-start="3616" data-end="3662" id="exchanges-for-defective-or-damaged-items">Exchanges for Defective or Damaged Items</h2>If your item arrived damaged or faulty, please email us at:&#x1F4E9; <a data-start="3730" data-end="3760" rel="noopener">support@mylittlenecklace.co.uk</a>We will guide you through the replacement process straightaway.<hr data-start="3829" data-end="3832"><h2 data-start="3834" data-end="3856" id="returning-a-gift">Returning a Gift</h2>If the item was sent directly to you as a gift, you&#x2019;ll receive store credit for the value of the return.If the item was not marked as a gift, or was delivered to the gift giver, the refund will be issued to the original purchaser.<hr data-start="4096" data-end="4099"><h2 data-start="4101" data-end="4130" id="how-to-return-your-item">How to Return Your Item</h2>Please do not send your item back without contacting us first.We will provide the correct returns address. Once your parcel is posted, please email us a photo of the shipping label so we can track your return:&#x1F4E9; <a data-start="4360" data-end="4390" rel="noopener">support@mylittlenecklace.co.uk</a><hr data-start="4394" data-end="4397"><h2 data-start="4399" data-end="4425" id="return-postage-costs">Return Postage Costs</h2><ul data-start="4427" data-end="4595"><li data-start="4427" data-end="4500">Return postage is your responsibility, unless the item is faulty.</li><li data-start="4501" data-end="4595">If we cover the return postage on your behalf, the cost will be deducted from your refund.</li></ul>For items worth more than &#xA3;50, we strongly recommend:<ul data-start="4656" data-end="4724"><li data-start="4656" data-end="4690">A tracked delivery service</li><li data-start="4691" data-end="4724">Optional postal insurance</li></ul>We cannot guarantee receipt of untracked returns.<hr data-start="4777" data-end="4780"><h2 data-start="4782" data-end="4809" id="still-have-questions">Still Have Questions?</h2>We&#x2019;re always here to help. If you&#x2019;re unsure whether your item is eligible or need guidance on next steps, simply email us at:&#x1F4E9; <a data-start="4943" data-end="4973" rel="noopener">support@mylittlenecklace.co.uk</a>

How Can I Return My Order?

Simply scroll to the bottom of our homepage and click “FAQ.”. You’ll be taken to our FAQ (Frequently Asked Questions) page, where you may find the answer you’re looking for straightaway. If the FAQ doesn’t address your question, you can contact us di

Simply scroll to the bottom of our homepage and click &#x201C;FAQ.&#x201D;You&#x2019;ll be taken to our FAQ (Frequently Asked Questions) page, where you may find the answer you&#x2019;re looking for straightaway.If the FAQ doesn&#x2019;t address your question, you can contact us directly via:<ul data-start="590" data-end="682"><li data-start="625" data-end="682">Email, by clicking &#x201C;Contact Us&#x201D; on the FAQ page</li></ul>You can always reach our team at:&#x1F4E9; <a data-start="758" data-end="788" rel="noopener">support@mylittlenecklace.co.uk</a>We aim to reply as quickly as possible and are always happy to help.<hr data-start="862" data-end="865">Have a lovely day! The My Little Necklace Team

Exchange and Return

My Item Arrived Damaged or Defective — What Should I Do?

How Can I Return My Order?

How to Contact Us?