At My Little Necklace, every piece is made to order and crafted with great care. Because your jewellery is personalised from scratch, the full process — from creation to delivery — typically takes 10 to 18 days for UK customers. Production begins wit

At My Little Necklace, every piece is made to order and crafted with great care. Because your jewellery is personalised from scratch, the full process &#x2014; from creation to delivery &#x2014; typically takes 10 to 18 days for UK customers.<hr data-start="575" data-end="578"><h2 data-start="580" data-end="621" id="our-production--delivery-timeline">Our Production &amp; Delivery Timeline</h2><h3 data-start="623" data-end="671" id="1&#xFE0F;&#x20E3;-creating-your-personalised-jewellery">1&#xFE0F;&#x20E3; Creating Your Personalised Jewellery</h3>Production begins&#xA0;within 2&#x2013;3 days of placing your order. Finishing touches take an additional 1&#x2013;2 days, depending on the design.<h3 data-start="812" data-end="841" id="2&#xFE0F;&#x20E3;-order-preparation">2&#xFE0F;&#x20E3; Order Preparation</h3>Once crafted, your jewellery is carefully prepared and packaged within 24&#x2013;48 business hours (Monday to Friday).<h3 data-start="959" data-end="992" id="3&#xFE0F;&#x20E3;-quality-certification">3&#xFE0F;&#x20E3; Quality Certification</h3>Every piece is inspected thoroughly to ensure it meets our premium quality and durability standards.<h3 data-start="1095" data-end="1126" id="4&#xFE0F;&#x20E3;-dispatch--tracking">4&#xFE0F;&#x20E3; Dispatch &amp; Tracking</h3>Your item is then securely packaged and dispatched within&#xA0;24&#x2013;48 hours. As soon as it leaves our workshop, you&#x2019;ll receive a dispatch confirmation email with a&#xA0;tracking link.<hr data-start="1326" data-end="1329"><h2 data-start="1331" data-end="1371" id="estimated-delivery-time-to-the-uk">Estimated Delivery Time to the UK</h2>Most UK orders arrive&#xA0;within 10&#x2013;18 days from the date of purchase. Delivery time may vary based on your location and Royal Mail processing.<h3 data-start="1520" data-end="1556" id="international-delivery-notes">International Delivery Notes</h3>If you are ordering from outside the UK:&#x1F1E8;&#x1F1E6; Canada: Please allow an extra 3&#x2013;4 days &#x1F1FA;&#x1F1F8; US: Please allow an extra 1&#x2013;2 days&#x2728; We truly appreciate your patience &#x2014; your piece is handmade especially for you.<h2 data-start="1798" data-end="1861" id="can-i-choose-a-collection-point-instead-of-home-delivery">Can I Choose a Collection Point Instead of Home Delivery?</h2>We don&#x2019;t currently offer in-checkout options for pick-up locations. However, UK customers may choose to have parcels delivered to a local Royal Mail Delivery Office using the &#x201C;Hold for Collection&#x201D; service.This allows you to collect your parcel directly from a Royal Mail branch instead of receiving it at home.<h2 data-start="2192" data-end="2255" id="how-to-deliver-to-a-royal-mail-delivery-office-uk-only">How to Deliver to a Royal Mail Delivery Office (UK Only)</h2>To use Royal Mail&#x2019;s &#x201C;Hold for Collection&#x201D; option, simply enter the address of your chosen Royal Mail Delivery Office at checkout.<h3 data-start="2392" data-end="2425" id="how-to-format-the-address">How to Format the Address</h3>Please enter:<ul data-start="2441" data-end="2593"><li data-start="2441" data-end="2463">Your full name</li><li data-start="2464" data-end="2522">The full address of the Royal Mail Delivery Office</li><li data-start="2523" data-end="2593">(Optional) Add &#x201C;Hold for Collection&#x201D; on the first address line</li></ul>Example: Hold for Collection &#x2014; optional Sarah Thompson Royal Mail Delivery Office 123 High Street Birmingham B1 2AB United Kingdom<h3 data-start="2747" data-end="2770" id="important-notes">Important Notes</h3><ul data-start="2771" data-end="3066"><li data-start="2771" data-end="2851">The name on the parcel must match the ID you present when collecting it.</li><li data-start="2852" data-end="2975">Not all Royal Mail branches offer Hold for Collection for all services &#x2014; please check with your local branch if unsure.</li><li data-start="2976" data-end="3066">Royal Mail will retain your parcel for a limited time before returning it to the sender.</li></ul>

When Will My Order Be Dispatched and How Does Delivery Work?

At My Little Necklace, we offer worldwide delivery to many countries! 🌍 However, delivery charges may vary depending on your region. We currently deliver to the following countries:. 🇺🇸 United States (including Hawaii & PO Boxes)🇨🇦 Canada🇫🇷 Fr

At My Little Necklace, we offer worldwide delivery to many countries! &#x1F30D; However, delivery charges may vary depending on your region.<hr data-start="192" data-end="195"><h3 data-end="227" data-start="197" id="-where-do-we-ship">&#x1F4E6; Where Do We Ship?</h3>We currently deliver to the following countries:&#x1F1FA;&#x1F1F8;&#xA0;United States (including Hawaii &amp; PO Boxes) &#x1F1E8;&#x1F1E6; Canada &#x1F1EB;&#x1F1F7; France &#x1F1EC;&#x1F1E7; UK &#x1F1E7;&#x1F1EA; Belgium &#x1F1E9;&#x1F1EA; Germany &#x1F1EE;&#x1F1F9; Italy &#x1F1F1;&#x1F1FA; Luxembourg &#x1F1EA;&#x1F1F8;&#xA0;Spain (excluding islands &amp; dominions) &#x1F1E6;&#x1F1FA; Australia &#x1F1E8;&#x1F1ED; Switzerland &#x1F1EF;&#x1F1F5; Japan &#x1F1E6;&#x1F1F9; Austria &#x1F1E9;&#x1F1F0; Denmark &#x1F1EB;&#x1F1EE; Finland &#x1F1EE;&#x1F1EA; Ireland &#x1F1F1;&#x1F1FB; Latvia &#x1F1F3;&#x1F1F1; Netherlands &#x1F1F3;&#x1F1F4; Norway &#x1F1F5;&#x1F1F1; Poland &#x1F1F5;&#x1F1F9; Portugal &#x1F1F8;&#x1F1EA; Sweden &#x1F1EE;&#x1F1F3; India &#x1F1F2;&#x1F1FD; Mexico<h3 data-end="37" data-start="0" id="isPasted">Shipping to the Gulf Region</h3>We also deliver to Saudi Arabia, Qatar, Bahrain, and the United Arab Emirates. However, please note that shipping costs to these countries are significantly higher, as we can only use Express Shipping services such as FedEx or DHL.For an accurate shipping quote, please check the rates at checkout or contact our customer service team.&#x1F4A1; We also deliver to PO Boxes in the USA.<hr data-start="849" data-end="852"><h3 data-end="887" data-start="854" id="-where-we-do-not-ship">&#x1F6AB; Where We Do Not Ship</h3>We are&#xA0;unable to ship to: &#x274C; Virgin Islands, APO addresses &#x274C; Channel Islands &#x274C; Canadian PO Boxes<hr data-start="1080" data-end="1083"><h3 data-end="1135" data-start="1085" id="-shipping-to-countries-not-on-our-list">&#x1F30D; Shipping to Countries Not on Our List</h3>If your country is not listed, please contact us! We review requests on a case-by-case basis.&#x1F4CC; Minimum Order Requirement: For deliveries to third countries (e.g., Algeria, Turkey, Brazil), a minimum order of &#xA3;150 is required.<hr data-start="1396" data-end="1399"><h3 data-end="1435" data-start="1401" id="-customs-fees--duties">&#x1F4B0; Customs Fees &amp; Duties</h3>Custom fees may apply depending on your country.&#x2705; Duties &amp; taxes are covered by us in the following regions:<ul data-end="1623" data-start="1556"><li data-end="1623" data-start="1556">USA, Canada, UK, France, Switzerland, &amp; the European Union.</li></ul>&#x2757; For international shipping outside these regions:<ul data-end="1945" data-start="1683"><li data-end="1777" data-start="1683">Import duties, taxes, and other customs fees are not included in our shipping charges.</li><li data-end="1875" data-start="1778">The total paid at checkout does not cover any additional duties required by your country.</li><li data-end="1945" data-start="1876">Prices on our website are displayed in&#xA0;GBP.</li></ul>&#x1F50E; We recommend checking with your local customs office for the most accurate information regarding duties and taxes in your country.<hr data-start="2088" data-end="2091"><h3 data-end="2124" data-start="2093" id="-refusing-a-package">&#x1F4E6; Refusing a Package</h3>If you refuse delivery of your package, please note:<ul data-end="2368" data-start="2185"><li data-end="2261" data-start="2185">A &#xA3;15 handling &amp; shipping fee will be deducted from your refund.</li><li data-end="2368" data-start="2262">These fees cover the cost incurred by My Little Necklace for retrieving and processing the return.</li></ul>&#x1F4A1; We strongly encourage accepting all deliveries and reaching out to us if you experience any issues with your order&#x2014;we&#x2019;re always happy to help! &#x1F48C;<hr data-start="2526" data-end="2529"><h3 data-end="2583" data-start="2531" id="thank-you-for-choosing-my-little-necklace">Thank You for Choosing My Little Necklace!</h3>We look forward to delivering your beautiful, personalized jewellery right to your doorstep. &#x2728; If you have any questions, don&#x2019;t hesitate to reach out!

International delivery

Tracking Your Parcel. Once your jewellery has been dispatched, you’ll receive an email from us containing your Royal Mail tracking number. Simply click the “Track my parcel” button in the email to view the latest updates. If your tracking number does

<h2 id="isPasted">At My Little Necklace, every parcel is sent with a tracking number, so you can follow your order all the way to your doorstep.</h2>Tracking Your ParcelOnce your jewellery has been dispatched, you&#x2019;ll receive an email from us containing your Royal Mail tracking number.Simply click the &#x201C;Track my parcel&#x201D; button in the email to view the latest updates.<h3 id="my-tracking-number-does-not-work-what-should-i-do">My tracking number does not work. What should I do?</h3><img src="https://attachments.gorgias.help/uploads.gorgias.io/P4k1n6jkJ9k2reOX/undefined-2f4b2922-2cab-49cd-b58f-6532406bd7f1" style="width: 614px;" class="fr-fic fr-dib">If your tracking number doesn&#x2019;t seem to be working, don&#x2019;t worry:Don&#x2019;t worry, this is very common during the first few days after dispatch.<h3 data-start="703" data-end="726" id="activation-time">Activation Time</h3>Royal Mail tracking numbers may take 1&#x2013;3 working days (Monday to Friday) to become fully active after your parcel has been handed over to the carrier.Occasional delays can occur during:<ul data-start="919" data-end="1031"><li data-start="919" data-end="936">Bank holidays</li><li data-start="937" data-end="956">School holidays</li><li data-start="957" data-end="979">Royal Mail strikes</li><li data-start="980" data-end="1031">Busy seasonal periods (Black Friday, Christmas)</li></ul> <h3 data-start="1033" data-end="1056" id="isPasted">Try Again Later</h3>If your tracking still isn&#x2019;t active, please check again within 3&#x2013;5 days.If it&#x2019;s still not showing any updates after this time, feel free to contact us &#x2014; we&#x2019;re always happy to help.<h2 data-start="1296" data-end="1366" id="isPasted">If you haven&#x2019;t received your tracking email yet, here&#x2019;s what to check:</h2><h3 data-start="1368" data-end="1395" id="1-processing-times">1. Processing Times</h3>Your order may still be in production. Please refer to our Production &amp; Delivery Times page &#x2014; personalised jewellery needs a little time to craft before it can be dispatched.<h3 data-start="1578" data-end="1619" id="2-check-your-spam-or-junk-folder">2. Check Your Spam or Junk Folder</h3>If it&#x2019;s been more than 10 working days since placing your order, the dispatch email may have been filtered into your spam/junk folder.<h3 data-start="1760" data-end="1788" id="3-still-no-updates">3. Still No Updates?</h3>If you cannot find the email anywhere, just get in touch with us. Our team will quickly locate your order and resend your tracking details.<h2 data-start="1937" data-end="1962" id="were-here-to-help">We&#x2019;re Here to Help</h2>If you have any concerns about your parcel or tracking updates, please reach out &#x2014; our Customer Care team is always happy to assist.&#x1F4E9; <a data-start="2103" data-end="2133" rel="noopener">support@mylittlenecklace.co.uk</a>Thank you for choosing My Little Necklace. We&#x2019;re here to make sure your order reaches you safely and on time. &#x1F49B;

Delivery

When Will My Order Be Dispatched and How Does Delivery Work?

International delivery

How Can I Track My Order?